Administrative officer Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Hastings, East Sussex
Review Submitted: February 2024
Overall Rating
3.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I take calls from clients and deal with changes to their circumstances. this can be several different things but it is all telephony based.
To what extent do you enjoy your programme?
3/5
I think its brilliant. getting some time off work to learn how to work better is a great opportunity
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
I have learnt about how to develop my speech and tone to help with my work
Structure and Support
How well organised/structured is your programme?
4/5
It is very well structured. i always know what i should be doing
How much support do you receive from your employer?
4/5
An acceptable amount of support from my employer. giving me the day off work to do my apprenticeship. but when i ask for a review it goes slightly unheard
How much support do you receive from your training provider when working towards your qualifications?
4/5
i am given a lot of help when i ask for it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
words cant describe how i believe it may help
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
none that i know of
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Only decent pay in this current cost crisis, and i enjoy the job
What tips or advice would you give to others applying to Department for Work and Pensions?
Always stay positive and look after yourself
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