IT Solutions Technician - Software Review
at Computacenter
Level 3 Apprenticeship
Computer Science
Hatfield, UK
Review Submitted: February 2024
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
5/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
On the day to day I work on Incidents that occur in software throughout the company that were not able to be solved by Service Desk. I work on application support, windows and macOS support aswell as projects to improve the end-user experience.
To what extent do you enjoy your programme?
5/5
I find my programme very enojable as I am able to learn about the back end of computer systems. Everyday is different and I never have a day where work becomes boring. It is great being able to problem solve everyday.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned how to troubleshoot computer systems, learned how to develop Scripts using Windows powershell to automate and solve issues. I have extensive knowledge of Windows and macOS command lines. All learned whilst on the job. My ability to speak to users has also improved.
Structure and Support
How well organised/structured is your programme?
3/5
To an extent yes. However the way information is delivered in bulks by our training provider can be improved. On the contrary, the timing for assignments and work to be done is very specific for my programme making it easier for me to organise my time.
How much support do you receive from your employer?
4/5
Our employer is great. We receive support for all types of well-beings aswell as extensive support with our of the job and on the job training.
How much support do you receive from your training provider when working towards your qualifications?
4/5
The training provider provide countless resources and time to help us learn and pass our apprenticeship aswell as other exams on the way. They push us to succeed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
My qualification directly links to what I do at work. My day to day role is almost exactly what my training provider is teaching me.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Multiple events take place. Team meals, trips to other offices, going out with your team and also go away for events to network. There are many events to socialise.
Recommendations & Advice
Would you recommend Computacenter to a friend?
Yes
Why?
Computacenter is a great company that provides a lot of support to the employees. They have amazing morales and a very good community that are all able to support whenevr you like.
What tips or advice would you give to others applying to Computacenter?
Do not be shy with your application. Show your interest and skills without worrying to much about your grades or qualifications. Computacenter invests in peoples and not qualifications.
