Customer Service Advisor Review
at HSBC
Level 3 Apprenticeship
Banking
Leeds
Review Submitted: February 2024
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
5/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
customer facing - taking calls with customers and meeting their wants and needs to the best of our ability. networking and apprenticeship work comes into my working week aswell
To what extent do you enjoy your programme?
4/5
i enjoy it very much, it gives me a great chance to develop myself and my career
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
communication, time management and people skills have improved drastically
Structure and Support
How well organised/structured is your programme?
4/5
it is well structured, everything is laid out in a simplistic way with targets and timeframes to meet
How much support do you receive from your employer?
3/5
managers and department managers provide lots of support to us, as well as talent coaches from the apprentice program
How much support do you receive from your training provider when working towards your qualifications?
4/5
calls are scheduled every few weeks for progress updates and i can request contact to any of them at any point
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
both the role and apprenticeship work hand in hand, and both give me opportunities and skills that i can use in the other
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
as being new i am still unsure of this, but new opportunities are arising all the time
Recommendations & Advice
Would you recommend HSBC to a friend?
Yes
Why?
provides great opportunities and everyone makes a great community
What tips or advice would you give to others applying to HSBC?
be yourself and enjoy it
HSBC 2025 Corporate & Institutional Banking Spring Insight Programme
at HSBC
- Insight / Vacation Scheme (< 4 Weeks)
- London
-
4.9
