Advanced customer service advisor Review
at HSBC
Level 3 Apprenticeship
Banking
Leeds
Review Submitted: February 2024
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role is very interesting with looking into how this side of the business works.
To what extent do you enjoy your programme?
4/5
Dealing with difficult customers can be challenging at point but overall I do really enjoy the program. There are lots of opportunities to progress and every day is different.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt plenty of new skills, and developed many of my existing skills as I've picked up the job. Theres still plenty of things i can improve on though
Structure and Support
How well organised/structured is your programme?
4/5
The programme is well structured with regular catchup sessions and meetings
How much support do you receive from your employer?
3/5
We get allocated time within work hours to do apprenticeship work
How much support do you receive from your training provider when working towards your qualifications?
4/5
Lots of support. we have been given contacts to our talent coaches and can refer to them when we either need assistance of advice
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel like it will give me a more in depth look at the job, therefore better preparing me for future admissions and goals.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes there are plenty, of opportunities and we are always notified.
Recommendations & Advice
Would you recommend HSBC to a friend?
Yes
Why?
A well rounded organization who treat their employees and customers with care and respect
What tips or advice would you give to others applying to HSBC?
Just be yourself when applying, always be open and friendly to everyone you meet.
HSBC 2025 Corporate & Institutional Banking Spring Insight Programme
at HSBC
- Insight / Vacation Scheme (< 4 Weeks)
- London
-
4.9
