Duty Manager Review

Item: Duty Manager at Wickes PLC
Rating: 3.8
Author: Anonymous

at Wickes PLC

Level 3 Apprenticeship

Retail Manager

Erith

Review Submitted: February 2024

Overall Rating

3.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3.5/5 - Overview of Role

4/5 - Skills Development

3.6/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

Opening and or closing the store
Issuing tills, completing banking, taking tills off.
Overseeing the running of the front end (tills, customer service etc)
Responding to customer queries in-store, over the phone and via email
Picking collection and delivery orders
Dealing with 3rd party delivery company
Checking price labels
Facing and re-filling stock
Ensuring all staff have correct PPE and store is safe for staff an customers

To what extent do you enjoy your programme?

3/5

It was enjoyable to start (I started with Qube) and then when Realise took over I was not impressed with my new trainer and have in fact had to change trainer to get me back on track again. I have become quite demotivated so I'm hoping I can get myself back on track as I am due to have my end point assessment in July this year and I have fallen behind.,

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have developed my self-confidence, customer service and time management skills.
I have learnt about people management, conflict management, project management and am still learning about KPI's, P&L and Project Management.

Structure and Support

How well organised/structured is your programme?

4/5

It does seem to have a good structure, with clear modules and tasks.

How much support do you receive from your employer?

3/5

My manager personally is very supportive, but trying to fit work in on company time has proved difficult recently.

How much support do you receive from your training provider when working towards your qualifications?

3/5

Now I have changed trainer and had a re-juggle of the order in which I will try to complete my modules I feel very supported. When Realise first took over I did not feel too supported by my trainer, but his manager (who was my original trainer with Qube) has been great (she is a manager with Realise now) and has helped me get back on track

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

4/5

I have definitely gotten more confident in certain things, and in myself generally, and the self management modules at the very start was very insightful.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

4/5

Not really... there are the odd pub socials or christmas meals

Recommendations & Advice

Would you recommend Wickes PLC to a friend?

Yes

Why?

So far I have found it a good, if challenging, place to work. Most of the people I have worked with are lovely. I have been lucky to have a couple of very supportive managers who have pushed me to move forward in my career and do this apprenticeship.
It can be stressful sometimes but overall it is the best company I have worked for for a while.