Household Claims Handler Review
at AXA
Level 3 Apprenticeship
Insurance and Risk Management
Morecambe
Review Submitted: February 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Taking Incoming calls for household insurance claims
To what extent do you enjoy your programme?
4/5
I have found it to be very varied and helped understand the legal and compliance side of my role
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt a lot of technical knowledge about the Insurance Industry and also about complaint resolution
Structure and Support
How well organised/structured is your programme?
5/5
It is very well structured, letting me see monthly what activities I need to complete and my work coach has really helped me
How much support do you receive from your employer?
5/5
My employer and Line Manager are very supportive, allocating me time, asking questions about how Im doing and giving me flexibility to upskill
How much support do you receive from your training provider when working towards your qualifications?
5/5
My work coach has been very supportive getting me to gateway. Having one to ones to let me know what I need to do and how to do it
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me understand the compliance side of my role and make sure that I am performing to the best of my ability
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes AXA are very good at spcial activities and I get involved in lots of different things and supporting local charities
Recommendations & Advice
Would you recommend AXA to a friend?
Yes
Why?
I think AXA are the best employer Ive worked for. As a site its friendly and supportive and as a company they seem to live their values and communicate well
What tips or advice would you give to others applying to AXA?
I would say go for it, they are a very supportive employer who want to get the best from their team
