2nd Line Engineering Professional Review
at BT Group
Level 3 Apprenticeship
Information Technology
Chippenham, UK
Review Submitted: February 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
3.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am require to commission, monitor and cease layer 2 and 3 devices across multiple networks. This includes fault identification, exploration and rectification.
To what extent do you enjoy your programme?
3/5
It was helpful, but not always enjoyable. This was due to the limited levels of clear communication from firebrand on how to complete expected work and by when. the in work side (BT) was helpful setting expectations of the required skills and how to achieve/ work on them, expedited with test networks and labs.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I had no it skills prior however, after this apprenticeship I can contribute effectively to various projects and networks
Structure and Support
How well organised/structured is your programme?
3/5
Firebrand was not well organized on the layout of academic expectations. However, BT was able to provide a clear structure of rotations to better understand the holistic mission and how my role would fit into that.
How much support do you receive from your employer?
4/5
My employer was able to provide all the support needed, through monthly reviews with myself and on-track meetings. Similarly they were able to help direct me on where/ who best to go to, to gain exposure and tasks that help me meet the criteria.
How much support do you receive from your training provider when working towards your qualifications?
3/5
Some study days were provided for additional CompTIA qualifications which were helpful. However the regular progress meetings felt like a box ticking exercise and did not provide the support needed. asking my dedicated firebrand mentor informally was much better for understanding what I needed to do.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It provided me with the awareness of some of the general skills to succeed in IT generally but missed some key components of networking that was interested in and which I am now employed in. I feel more could be provided around this topic throughout.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
yes monthly events within BT and my department, that I was easily able to get involved with and integrate socially with other team members.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
There is a key focus from BT to learn and help with others. As such I feel there is a support and collaborative culture that empowers people to continuously develop and improve.
What tips or advice would you give to others applying to BT Group?
I would encourage others to identify your long term goal to help clarify your learning and development journey within BT.
