General Sales Assistant Review
at Matalan
Level 3 Apprenticeship
Customer Service
Scunthorpe
Review Submitted: February 2024
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Assisting customers
Serving customers
Putting delivery out
Serving customers
Putting delivery out
To what extent do you enjoy your programme?
4/5
I like that I can do it within my work.
It’s fairly straight forward at the moment of what is expected of me.
It’s fairly straight forward at the moment of what is expected of me.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I’m currently a key holder which allows me to open and close the shop by myself.
I’m also in the cash office where I have learnt a lot about cashing up etc
I’m also in the cash office where I have learnt a lot about cashing up etc
Structure and Support
How well organised/structured is your programme?
4/5
It’s all online so it’s easy to have access to slot of the time.
I’m only really just starting the programme so I’m getting used to things.
I’m only really just starting the programme so I’m getting used to things.
How much support do you receive from your employer?
3/5
They are supportive of me doing this.
They have been able to help me with a few things so far
They have been able to help me with a few things so far
How much support do you receive from your training provider when working towards your qualifications?
4/5
They come and see me once a month to see how I’m getting on etc. They are always an email away if I need anything.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I’m hopeful it will give me more confidence in my current role. But also that it will help me to change roles if I want to progress further.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
No
Recommendations & Advice
Would you recommend Matalan to a friend?
Yes
Why?
I worked at Matalan around 4 years ago now. And I came back December 2023. I always had a friendly welcome when working there. The work is straight forward and you know what is expected of you.
And I’m very lucky my manager is understanding of hours/workload.
And I’m very lucky my manager is understanding of hours/workload.
What tips or advice would you give to others applying to Matalan?
Be confident - not always easy however it can help with communication skills which are important for working at Matalan
Value your health - I came back to Matalan because of mental health. And they have been very supportive.
Value your health - I came back to Matalan because of mental health. And they have been very supportive.
