Assistant Manager Review
at Matalan
Higher Level Apprenticeship
Retail Manager
Workington
Review Submitted: January 2024
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
As the assistant manager of a dual site store my role is to ensure the store is presented to a high standard, the store is compliant to legal and governance, my team are well trained and that the customer service levels are impeccable.
To what extent do you enjoy your programme?
5/5
I have enjoyed being able to access learning materials and having conversations with my trainer that outside of this apprenticeship I would have been unlikely to have.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My confidence, communication and problem solving skills have improved. I also took a Microsoft excel course as part of my self development plan which has increased my I.T skills.
Structure and Support
How well organised/structured is your programme?
5/5
The learning plan is set out from day on so it is very well organised and structured. However there is a freedom to how you the learner do your work and that is very refreshing.
How much support do you receive from your employer?
5/5
My employer is extremely supportive. Anything I have needed whether that be time at work for study or answers to questions I have had they have supported me.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer from Inspiro has been brilliant. She has been approachable and there to help me at any time. She has allowed me space to do my learning without crowding me but also been a pillar of support in and outside of our meetings.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Through out this qualification I have filled gaps in my knowledge, learnt to be more aware and understanding of other people and their challenges and this helps me perform better in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
I am not aware of any at the moment.
Recommendations & Advice
Would you recommend Matalan to a friend?
Yes
Why?
Matalan creates a family environment within its stores so you always feel like part of a team and not just a number. They make sure your voice is heard and are constantly working to be the best retailer for its staff and customers. The pay is fair and the benefits are beneficial.
What tips or advice would you give to others applying to Matalan?
My advice if applying for Matalan is to just be yourself. Matalan encourages self expression and diversity; if you have good values and are passionate about customer service then it's the perfect job for you.
