Customer Service Practitioner Level 2 Review
at Lifetime Training Group Limited
Level 2 Apprenticeship
Plymouth
Review Submitted: January 2024
Overall Rating
4.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
4/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a Day-to-day basis:
- Fold letters to send out to patients.
- Prep clinics
- File letters in notes
- Sometimes manage reception by checking patients in
- send back notes/ request notes
- Sometimes go to the main hospital and collect notes.
- open and destitute post throughout the department.
- Send back closed volumes of notes.
- Fold letters to send out to patients.
- Prep clinics
- File letters in notes
- Sometimes manage reception by checking patients in
- send back notes/ request notes
- Sometimes go to the main hospital and collect notes.
- open and destitute post throughout the department.
- Send back closed volumes of notes.
To what extent do you enjoy your programme?
5/5
I do very much enjoy what I'm doing at the moment, more then I thought that I would.
I would consider getting a more long term job within this job role as I like doing what I am doing now.
I feel very welcomed and happy in the department I am in now so I think that makes me enjoy the program even more.
I would consider getting a more long term job within this job role as I like doing what I am doing now.
I feel very welcomed and happy in the department I am in now so I think that makes me enjoy the program even more.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt to be more confident when on reception by talking to patients and trying to help them with any questions they may have.
And I have also learnt what its like to work in a healthcare sector as this is my first real experience working in a healthcare environment.
And I have also learnt what its like to work in a healthcare sector as this is my first real experience working in a healthcare environment.
Structure and Support
How well organised/structured is your programme?
5/5
It is very organised and we all help each other in the office if we have a problem.
They are all very supportive and helpful feels like a family environment.
They are all very supportive and helpful feels like a family environment.
How much support do you receive from your employer?
5/5
A good amount as I said it feels like a family environment and we are all very close.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lots I can always message my lifetime teacher if I have a problem with my learning or a question to ask her.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
It helps me understand how I should communicate to patients and helps me understand my job role as a whole better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
during charismas time we all had a gathering at our team managers house it was very friendly and I felt very welcomed it was only the admin staff.
Recommendations & Advice
Would you recommend Lifetime Training Group Limited to a friend?
Yes
Why?
They are very friendly and I have not had any problems yet and I am 6 months into my apprenticeship.
What tips or advice would you give to others applying to Lifetime Training Group Limited?
Make sure you keep up to date with your learning and off the job hours and know that your lifetime teacher is always there if you need them.
Duty Restaurant Manager
at Lifetime Training Group Limited
- Level 3 Apprenticeship
- Scarborough, North Yorkshire
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5
