Administrative Officer Review
at Department for Work and Pensions
Level 3 Apprenticeship
Business Operations
Basildon
Review Submitted: January 2024
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I am a case manager in the Department for Work and Pensions. I contact claimants and complete actions on their claim to ensure they receive exactly what they are entitled to.
To what extent do you enjoy your programme?
3/5
I feel like some of it isn't actually relevant to customer service but I do enjoy completing the asks set for me.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed exiting skills. From having completed the Level 3 Business Administration apprenticeship previously I have already gained some of the skills needed for this apprenticeship. Lately I have developed these skills significantly.
Structure and Support
How well organised/structured is your programme?
4/5
It is well organised. I know what I need to complete by what date.
How much support do you receive from your employer?
3/5
My employer doesn't have much of an input with my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I receive a lot of support. Tasks are explained clearly and in detail.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I would say it has a small impact on my role as of current but I feel it will have more of an impact as I continue with the apprenticeship.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
Not many that I am aware of.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Company is very flexible and you receive lots of support from colleagues.
What tips or advice would you give to others applying to Department for Work and Pensions?
N/A
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