Case Manager Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Essex
Review Submitted: January 2024
Overall Rating
4.3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Supporting Claimants with their claims
To what extent do you enjoy your programme?
4/5
I have enjoyed learning new aspects of customer service.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt how to use the build and attended many training courses which has deepened my knowledge of customer service and DWP guidance
Structure and Support
How well organised/structured is your programme?
4/5
Very well organised
How much support do you receive from your employer?
5/5
I have a day off a week and am fully supported by my team leader.
How much support do you receive from your training provider when working towards your qualifications?
5/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have used some of the learning in my role and it has given me the chance to research more into the DWP organisation.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
DWP offer lots of extra-curricular activities.
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Fully supportive
What tips or advice would you give to others applying to Department for Work and Pensions?
Go for it.
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