Work Coach Review
at Department for Work and Pensions
Level 3 Apprenticeship
Customer Service
Streatham
Review Submitted: January 2024
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Helping claimants find work, support with childcare, housing cost, education training, clothing and travel.
Verify claimants identity.
Verify claimants identity.
To what extent do you enjoy your programme?
5/5
Currently really enjoying my work life and studying as everyday i learn something different.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I have developed excellent IT skills and customer service skills on how to handle difficult customers.
I have also developed confidence in the work environment.
I have also developed confidence in the work environment.
Structure and Support
How well organised/structured is your programme?
5/5
My program is very structured and well balanced. I have a Amazing tutor.
How much support do you receive from your employer?
4/5
I receive great from my manager
How much support do you receive from your training provider when working towards your qualifications?
4/5
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I am hoping to get the best qualifications.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
Lovely environment and staff. Lots of benefits and its very rewarding.
What tips or advice would you give to others applying to Department for Work and Pensions?
Be confident, voice your opinions and take notes as it will come in handy.
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4
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