Bespoke Service Performance Apprentice Review
at BT Group
Higher Level Apprenticeship
Data Analysis
Chesterfield, Derbyshire
Review Submitted: September 2023
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I work in the Business part of BT. I take data from the software used in our service desks and create monthly incident reports. We also deal with ad hoc requests.
To what extent do you enjoy your programme?
4/5
I am enjoying learning new things every day and being a part of team, who make me feel like a valued member of the team.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt loads of new skills using Excel, Powerbi and coding.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is well organised and I am always aware of where I should be and how I am doing.
How much support do you receive from your employer?
5/5
I receive loads of support from my team and my employer, I have weekly meetings with my mentor and weekly meetings with teams.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive a lot of support from my provider and have monthly check-ins and we use a portal where I can message them.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel my qualifications will help me do my day to day job as I can bring new ideas and things we don't use within the company.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There are lots of networking events that I am involved in.
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Really good place to work and good rewards and benefits.
What tips or advice would you give to others applying to BT Group?
Be authentic and be yourself. Remember simple, personal and brilliant!
