Travel Agent Review
at Hays Travel
Higher Level Apprenticeship
Hospitality Management
London
Review Submitted: June 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
4/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role involves assisting clients in planning and booking their travel arrangements. On a day-to-day basis, I provide expert advice on destinations, flights, accommodations, and activities. I handle inquiries, create itineraries, and make reservations. Additionally, I stay updated with travel trends, industry regulations, and provide excellent customer service to ensure a seamless travel experience for clients.
To what extent do you enjoy your programme?
5/5
I genuinely enjoy being a travel agent at Hays Travel. The opportunity to help people create memorable travel experiences is incredibly fulfilling. Interacting with clients, hearing about their travel aspirations, and assisting them in bringing those dreams to life brings me great joy. The dynamic and ever-changing nature of the travel industry keeps me engaged and excited about my role.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have gained in-depth knowledge of different destinations, travel products, and booking systems. I have developed strong communication and interpersonal skills, enabling me to understand and fulfil clients' travel preferences and requirements. Additionally, I have improved my sales and negotiation abilities, ensuring the best deals for clients. It's a blessing.
Structure and Support
How well organised/structured is your programme?
4/5
The travel agent programme at Hays Travel is well organised and structured. The company provides comprehensive training to ensure travel agents have the necessary knowledge and skills to deliver exceptional service. The programme covers various aspects, including destination knowledge, customer service, sales techniques, and booking systems. Regular updates and training sessions keep travel agents informed and equipped to provide the best travel solutions.
How much support do you receive from your employer?
5/5
I receive excellent support from my employer. The company values its travel agents and provides a supportive work environment. I have access to a network of experienced colleagues who offer guidance and assistance whenever needed. The company also provides resources such as travel guides, marketing materials, and technology platforms to enhance productivity and customer service.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Hays Travel offers significant support from the training provider when working towards professional qualifications. The company recognises the importance of continuous learning in the travel industry and encourages travel agents to pursue relevant certifications and accreditations. The training provider offers courses, workshops, and educational resources to enhance travel agents' knowledge and skills.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
The qualifications obtained through the training provider greatly contribute to my performance as a travel agent at Hays Travel. They provide a solid foundation in travel industry standards, regulations, and best practices. The qualifications enhance my ability to provide accurate information, recommend suitable travel options, and handle various scenarios effectively. They also demonstrate my commitment to professionalism and expertise in the field.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Hays Travel offers various extra-curricular activities to engage its employees. These may include team-building events, travel industry conferences, and networking opportunities. The company understands the importance of fostering a positive work culture and encourages travel agents to participate in professional development activities and industry events.
Recommendations & Advice
Would you recommend Hays Travel to a friend?
Yes
Why?
I would highly recommend Hays Travel as an employer to a friend interested in a career as a travel agent. The company provides a supportive and dynamic work environment, excellent training and development opportunities, and a strong reputation in the travel industry. Hays Travel's commitment to customer satisfaction and its wide range of travel offerings make it an ideal place for aspiring travel agents.
What tips or advice would you give to others applying to Hays Travel?
When applying to Hays Travel, my advice would be to demonstrate your passion for travel and your ability to provide exceptional customer service. Highlight your destination knowledge, sales and communication skills, and ability to handle different travel preferences and budgets. Showcase your attention to detail, organizational abilities, and willingness to go the extra mile to ensure client satisfaction.
