Broadband One Team Member Review

Item: Broadband One Team Member at BT Group
Rating: 4.8
Author: Anonymous

at BT Group

Level 2 Apprenticeship

Business Operations

Manchester

Review Submitted: May 2023

Overall Rating

4.8 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

4.5/5 - Overview of Role

4/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

4/5

My role involves handling provision and repair Brosdband one orders for customer providers. I take emails and calls for company providers to deliver a working broadband connection.

To what extent do you enjoy your programme?

5/5

I love my job. I wake up and don’t dread going to work. I find it fun and interesting and enjoy the experiences it provides.

Skills Development

Have you learnt any new skills or developed existing skills?

4/5

I have learnt how to handle hard situations with customers. I have also learnt how to handle different systems on PCs

Structure and Support

How well organised/structured is your programme?

5/5

BT is structured excellently, it provides any support I need.

How much support do you receive from your employer?

5/5

BT is extremely helpful. I am a cheerleader so require some time off to attend national competitions. BT provide a policy that allows me to attend these events without eating into my annual leave.

How much support do you receive from your training provider when working towards your qualifications?

5/5

My
Apprenticeship trainer. Lisa supports me all the way through my work. With any bits of the course I am confused on she will hop on a call to ensure the work is understood.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I attend monthly calls with my training provider to ensure that every phase throughout my apprenticeship is explained in detail. This helps me log my work to the best of my ability.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

Many individuals in my office take part in marathons. I also have the job of organising work events for holidays such as Christmas, Valentine’s Day and coronation.