Customer Service Advisor Review
at BT Group
Level 2 Apprenticeship
Engineering
Lincoln
Review Submitted: May 2023
Overall Rating
2.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
3/5
-
Skills Development
2.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
Speaking to customers, dealing with complaints, complex problem solving whilst managing my own KPIs. Liaising with suppliers & escalating cases were necessary.
To what extent do you enjoy your programme?
3/5
Somewhat.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes.
Structure and Support
How well organised/structured is your programme?
2/5
I don’t believe the program is very well structured. We have a mix of Realise & Aspire and the time allocated to each is very confusing and not well explained within the business.
How much support do you receive from your employer?
3/5
A fair amount. The support could be better but I understand that due to business demands they cannot let me dedicate full days at a time to completing my apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
2/5
Minimal. It’s very difficult
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It has allowed me to learn and develop skills to progress within my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
None
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
Stability & development opportunities.
What tips or advice would you give to others applying to BT Group?
Be resilient and take your time. It’s a difficult job but very rewarding.
