Assistant Manager Review
at McDonald's
Level 3 Apprenticeship
Hospitality Management
Portishead
Review Submitted: May 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I'm now a Manager at McDonald's I run the shift, send breaks, ensure great quality service and cleanliness to our customers giving a quick and great service to all of our customers and rectifying any mistakes that may be made by our staff or any issues the customer may have
To what extent do you enjoy your programme?
4/5
I really enjoyed it at the time, it was nice to see all the different aspects of hospitality like wines etc and how different cutlery is used it was very eye opening looking into the whole sector, and also how much better I was at maths since I was older and left school it was more bearable
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I learnt more of how to deal with disabilities and elderly customers knowing they need a much different approach and you can't rush them, also to make children feel involved in the customer experience bring a great satisfaction to them. I have learnt more about the back of house stuff that goes behind running a business rather than just serving the customers
Structure and Support
How well organised/structured is your programme?
3/5
Very well organised my coach was always great at communicating and we always let eachother know well in advance if there was an issue with anything in the course she was very approachable and could talk to her about anything. Having all my course laid out in front of me wmabd to have set takes to do each week was fantastic
How much support do you receive from your employer?
2/5
Lots of support I got lots of time off the floor and the managers at the time always did their best to help me as when I started I didn't know much about the serving customers or making drinks side of the business so was supported well by the whole company
How much support do you receive from your training provider when working towards your qualifications?
5/5
A lot she was fantastic really couldn't fault her, I had her work number and email address so could email or call with any problems and she was very fast at responding to my queries which felt fantastic!
Would definitely recommend them for this as it's always nice to be supported
Would definitely recommend them for this as it's always nice to be supported
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It vastly improved my role while I was completing my apprenticeship as I was still learning new things it was like an extra stepping stone to help me move on in my career in McDonald's Learning all the different parts so thank you for the support you all gave me
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We have lots of charity events so we help with a litter pick in the area which is great to see people outside of work and to also help the community, we have a company football team but I am sady not a very sporty man but it's a great idea for those interested
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
Because it really helps move you forward in the company and gives you a great view on the customer and why they can expect, also an extra qualification always looks good on a CV if you want to move forward on your career or when you move on to somewhere else
What tips or advice would you give to others applying to McDonald's?
Just to have an open mind with the job, it can have a bad reputation but I have met some of my closest friends and even my wife at this job it's fantastic and really good for social skills we are younger children come to work and are really quiet and within 4 months they are out of their shell and full of confidence
