Underwriter Review

I work as a car finance underwriter. This requires me to deal with inbound and outbound calls every day to service customers who are looking at car finance. I mainly interview customers to get an understanding of their circumstances and look into their credit file to see what we can offer on a finance for them. I also work on some projects away from the main underwriting role to help improve our service as a company.

As I was one of the first apprentices in my office, there was no direct structure tp my programme. I actually preferred this as it meant i didnt always know what was next and when a change would happen in my role. This meant I was always focused on doing my best and creating my own pathway.

I received a lot of support from First Response. I was given a dedicated apprenticeship mentor who would help me with any struggles I had at university and also in work. This was not about her telling me answers or writing my assignments but more about just having someone to talk to and bounce ideas off throughout the programme,

I also had a mentor assigned at my university who would help me with all things that were involved in my course. The university lecturers also always made time to go to them with any questions and book time in with them if i ever needed any one to one support.

I feel it helped mainly as I was in a group of other people who all had experiences in different fields and were working day to day. I feel university would have been a lot harder if it was made up of people who didn't work full time roles outside of the course.

Yes

I feel they are a very good company to work for and really do care about their employees. I feel this may not be as common when speaking to friends in other jobs so I am grateful to work for First Response. I am on board with the culture they have created within the business.