Customer Services Review
at Softcat
Level 3 Apprenticeship
Marketing
Marlow, Buckinghamshire
Review Submitted: May 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Customer Services solving order queries from customers, working collaboratively with the sales department to find the best resolution for customers
To what extent do you enjoy your programme?
5/5
I enjoy my programme to a very high extent
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt new skills, such as working together as a team, forming new ideas, communicating effectively with others, developing my confidence with tricky challenges I may come across.
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured, there is a solution for everything and everyone is supported well
How much support do you receive from your employer?
5/5
So much support, I don't need to worry about anything
How much support do you receive from your training provider when working towards your qualifications?
5/5
So far a small amount - haven't really come across challenges
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Very well, I learn new things and bring it on board
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes there are so many extra - curricular activities to get involved in
Recommendations & Advice
Would you recommend Softcat to a friend?
Yes
Why?
Best place to work, you're supported well to do your best
What tips or advice would you give to others applying to Softcat?
Enjoy yourself, don't stress about anything and that you're well supported
