Customer Service Review

Item: Customer Service at HSBC
Rating: 5
Author: Anonymous

at HSBC

Level 3 Apprenticeship

Finance

Covent Garden

Review Submitted: May 2023

Overall Rating

5 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

5/5 - Overview of Role

5/5 - Skills Development

5/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

5/5

I am a customer service finance adviser. My role involves supporting customers over the phone lines with their queries in regards products and services held with HSBC.
My weekly schedule runs from Monday to Friday from 9 am to 5 pm.

To what extent do you enjoy your programme?

5/5

I am enjoying my program because involves a wide range of learning materials, from academic to practical skills. It is beneficial being working at the time I am studying and improving my knowledge in this field, so at the end of my journey I feel that my confidence is boosted.

Skills Development

Have you learnt any new skills or developed existing skills?

5/5

I learnt new technical skills in the finance services by reading the HSBC procedures and products for instance. Also, I have learnt to work on soft skills, such as the core skills, needed to provide a great customer service experience over the phone.

Structure and Support

How well organised/structured is your programme?

5/5

There are meetings with my talent coach or with the Kaplan team that are set up in advance on my calendar, so I have the time to communicate that to my mentors in the academy. Moreover, the Kaplan study calendar for the 2023 was shared and explained to me in zoom calls.

How much support do you receive from your employer?

5/5

I receive a great support for my employer. They make sure I finish my Kaplan activities on time and they organize my daily tasks according to it.

How much support do you receive from your training provider when working towards your qualifications?

5/5

I got a great support from my trainer provider. We keep communicated by emails, Teams chat or Zoom calls. I have their contact email in case I would need to reach them out for any query I should have during the program.

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

5/5

I am sure that my qualification will boost my knowledge and skills to perform better in my role. The study program will give me relevant information about the finance sector and customers. It will provide the tools to boost to enhance in my role and apply the knowledge and skills gained.

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

5/5

I am aware that there are some extra curricular activities published on work place, however I am not enrolled in any one at this moment. I need to investigate more in detail about it.

Recommendations & Advice

Would you recommend HSBC to a friend?

Yes

Why?

It is a great company to work because it offers a wide range of opportunities to develop individuals. The work environment is friendly and staff members are very supportive.

What tips or advice would you give to others applying to HSBC?

I would advise to them to be themselves in the case they have an interview. Being genuine and honest, will give the chance to see the employee values and preferences.

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