Front of house Review
at Marstons
Level 2 Apprenticeship
Hospitality Management
Gloucester
Review Submitted: May 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Bartending and food running. Making sure guests are happy and that the pub is clean and tidy, and everything is up together.
Helping out where needed, and ensuring that everything is running smoothly.
Helping out where needed, and ensuring that everything is running smoothly.
To what extent do you enjoy your programme?
5/5
I enjoyed the programmed very much. I am grateful to have been give the opportunity to complete it and all of the support that came along with it!
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
My confidence has increased since doing the apprenticeship. I have learned a lot more about working front of house. I have learned and implemented into my day to day job role different styles of service and how to improve the guest experience overall.
Structure and Support
How well organised/structured is your programme?
5/5
It was very well organised. Everything was consistent and there were always conversations about how I was doing and if I needed any help. The programme itself was very supportive.
How much support do you receive from your employer?
5/5
I received so much support from my employer. Including check ins on how I was doing, and if there was anything that could be done to give extra help and support. We also sat down and went through anything I was unsure of or needed assistance with.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Again, I received so much support from the training provider - this was from help and support in our video chat sessions all the way down to emailing anything I may need and asking if there was anything else that could help with my learning.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel very confident in saying that my qualification has helped me to perform better. Not only do I have a better knowledge and understanding of my job role, but I have also gone from team member to shift leader, with help from my extensive knowledge and ability to do the job at hand!
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
When I first started working for Marston’s I instantly felt at home. Everyone is so warm and welcoming. Everyone works so well as a team and it really is like a family!
What tips or advice would you give to others applying to Marstons?
Just to be yourself! Show everyone your personality and confidence. To be your best self and always work hard.
