Customer resolutions case handler Review
at Lloyds Banking Group
Level 3 Apprenticeship
Finance
Newport / Casnewydd
Review Submitted: May 2023
Overall Rating
4.2 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Serving customers, handling complaints and ensuring a smooth customer jounrey. Resolving queries at first point of contact.
To what extent do you enjoy your programme?
4/5
Yes I enjoyed the program and felt I learnt alot from it.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Ive learnt how to be more flexible with work /life balnace and grown my resilience and confidence during this program.
Structure and Support
How well organised/structured is your programme?
4/5
Very well organised and good structure/ support in place throughout.
How much support do you receive from your employer?
4/5
Employement support was good and time given to complete work during office hours was very helpful. Although I found myself doing more in my own time but through choice.
How much support do you receive from your training provider when working towards your qualifications?
5/5
The support from the training provider was excellent and my assessor Tanya Parkhouse was amazing throughout. She went above an beyong to help me and was a massive part in my learning journey.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I feel the qualification gave me a wider understanding of my role and the challenges I face. It made me understand processes in more depth and helps when dealing with certain situations in my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Work have a lot of activies that you can take part in but due to covid alot of this was not possible.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
Great company to work for , huge support, lots of great benefits and very keen on progression.
What tips or advice would you give to others applying to Lloyds Banking Group?
Be open minded and prepared to stretch. They will support you to achieve more as long as you want to. Be hungry for the future and you will go far.
