Deputy Manager Review
at Marstons
Higher Level Apprenticeship
Hospitality Management
LE67
Review Submitted: May 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
Seeing the over day business, ensuring guest are catered for. Controlling costs, labour, maintenance overall health and safety of teams and guests. Following all food safty laws. Evaluation of P&L and planning and holding events to maximise take. Setting team incentives based on company values, visions and goals. Completing team inductions and training ensuring they are safe and legal in the workplace.
To what extent do you enjoy your programme?
5/5
The program helps me learn at my own pace and in my own style. Easily set out into modules that are easy to navigate through fleet tasks at a comfortable speed. Along with my coach, if I ever get stuck, I can easily just drop him a message and reply, the next convenient time in order for me to progress.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Whilst conducting my nvq I’m gaining new knowledge and skills that I am able to put in to my everyday work life. For instances the ability to understand team members needs and I able to tailor my coaching style to help them progress. I able to support my team as well as the wider area/company in achieving company goals.
Structure and Support
How well organised/structured is your programme?
5/5
the online platform is user friendly set out and modules by subject, which is great for learning at your own pace and any different learning styles.
The regular chickens with your learning coach help to keep you on track and again will help you with any subjects you’re stuck on or just give you a little nudge when things become stale and you struggle to move forward
The regular chickens with your learning coach help to keep you on track and again will help you with any subjects you’re stuck on or just give you a little nudge when things become stale and you struggle to move forward
How much support do you receive from your employer?
5/5
I think more can be done to support learners, especially when it comes to off the job hours and hours within your week, especially as I was a quite tight. It would be nice even just for five hours a week to be assigned to each pub with a learner in order for them to really sit down and learn and not cram it all in and they’re off time. However, saying that Marstons as a company really want you to progress and invest a lot of time and money into individuals.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Lifetime Trainer and have been great set aside learning days where we all get together remotely. The calls that happen once a month and just help you stay on track with your modules and boost your knowledge. My coach is always there if I need her and is always supportive and understanding when things happen at work and always tries to find a way to navigate and overcome obstacles with me.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification is helping me to perform better in my role by give me the tools skills and knowledge I’m able to adapt and use in my everyday work. Given me the confidence progress in my career, but also look for other options within hospitality industry, for instance, a training support role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
There is multiple networks that we can take up in as extra curricular activities these are mainly based at St John house in Wolverhampton, recently they’ve set up a women’s networking event also a men’s networking event and lots of other groups that we can all take part in where they meet up regularly.
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
Marstons really do believe in growing team members to set out clear guidelines and paths, and always have the information to hand to help others grow at their own pace, and with their own learning styles. They always show you which paths you can take and how to better yourself in the workplace
What tips or advice would you give to others applying to Marstons?
When applying for Marstons the advice, I’d give to others is the take everything they can give you take all the training to the extra curriculum and take part in the groups really put yourself out there and the reward will be huge. Take yourself out your comfort zone and go for it.
