Pensions Administrator Review
at Capita
Level 3 Apprenticeship
Business Operations
Sheffield
Review Submitted: April 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
On a day-to-day basis the role involves:
1. to answer queries by phone, letter and email
2. check and update members records
3. calculate pension benefits including money people will receive
4. process pension payments
5. transfer benefits from one pension to another
6. arrange the payment of pensions
7. keep up to date with pension and tax laws.
1. to answer queries by phone, letter and email
2. check and update members records
3. calculate pension benefits including money people will receive
4. process pension payments
5. transfer benefits from one pension to another
6. arrange the payment of pensions
7. keep up to date with pension and tax laws.
To what extent do you enjoy your programme?
4/5
I enjoyed my programme very much as it gave me an opportunity to work as well gain a qualification at the same time. I was given sufficient time and resources to balance both work and education and I never felt the programme unmanageable or too demanding. It was a challenging but rewarding experience overall.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I learnt a lot of new skills as well as developed some existing skills during my apprenticeship and in my day to day role. Some of the skills I developed further included getting more efficient using MS Office suite of software like word, excel and power point. Some of the new skills I developed are specific to pensions administration related technical skills like keeping myself updated with the latest pension laws, rules and regulations.
Structure and Support
How well organised/structured is your programme?
3/5
I felt the programme was very well structured and organised. It was made very clear as to what was expected from me and what the programme would provide right at the very beginning of the programme which is very helpful. The learnings were all relevant but there were times when certain tasks/exercises were not really that relevant or not applicable in my level or situation.
How much support do you receive from your employer?
5/5
My employer was very supportive of me during the entire programme specially because I needed some extra time for my additional Maths qualification as it was not at the required level for the apprenticeship. So I, along with a few colleagues were given extra time to prepare for and achieve the required levels in Maths and English. I was never burdened with too much work that I could not get time to study and was always encouraged to finish all my learning within office hours only.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider supported and helped me a lot during the entire programme. The training provider also helped me in successfully achieving the required level in the maths qualification. The personal development tutor assigned to me was also very approachable and friendly. She always had time for all my queries and doubts and helped build my confidence and belief to achieve the qualification.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
The qualification helps me perform better to some extent as I can utilise the skills learnt there to my day job but I feel that the qualification was more generic and rather if it could have been more specific to my field of work like something specific to pensions it may have helped much more as I could have directly applied the learnings from there to my role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No, not really as my team is 100% work from home but we do have occasional office day events which are a good way for socialising and networking.
Recommendations & Advice
Would you recommend Capita to a friend?
Yes
Why?
Capita cares for its employees and always puts their interest first. It is very welcoming and puts the employees at ease. It offers great flexibility and work life balance.
What tips or advice would you give to others applying to Capita?
I would suggest people be confident, honest and themselves.
