Customer Experience Representative Review
at British Airways
Level 2 Apprenticeship
Logistics and Operations
London
Review Submitted: April 2023
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
3/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
My role involves me either checking in customers and tagging bags and answering all questions when I’m in landside. Airside my role is to either board customers at the gate or host in the lounges or connections. My role airside can also involve me sitting on the customer service desks answering customer queries.
To what extent do you enjoy your programme?
3/5
I enjoy it very much I have met a lot of people from many different backgrounds and I can say that I learn something new from everyone I meet both customers and colleagues. This programme has also taught me how things work like for example why certain flights get cancelled.
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
Yes I have learnt how to deal with different types of people which has helped with my communication skills which will benefit me in the future. My confidence has gotten a lot better by the day and I feel pretty confident when dealing with problems such as rebooking or dealing with unhappy customers.
Structure and Support
How well organised/structured is your programme?
3/5
My programme is very well structured, we get checked on often to see how we are doing and to see if we are on the right track. We get monthly workshops where we learn different things about the industry that we work in and how we can help to make it better.
How much support do you receive from your employer?
4/5
I receive a good amount of support. I can email my personal development manager and ask her any question I have whether that’s to do with my apprenticeship or to do with the work at the terminal. Questions get answered on the day which helps a lot which many companies don’t do
How much support do you receive from your training provider when working towards your qualifications?
4/5
A get a good amount of support any questions I have I ask my apprentice manager and she always helps
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
They give me all the tools and tips to succeed
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Their are many workshops and charity activities
Recommendations & Advice
Would you recommend British Airways to a friend?
Yes
Why?
Workspace is very welcoming and warm and colleagues are always there to help you
What tips or advice would you give to others applying to British Airways?
You won’t regret it
