Customer Service Advisor Review
at Lloyds Banking Group
Level 3 Apprenticeship
Finance
Edinburgh
Review Submitted: April 2023
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Answering enquiries from customers.
To what extent do you enjoy your programme?
4/5
I enjoyed the experience. Was challenging but worthwhile.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I improved my knowledge of the banking industry and processes and improved my confidence.
Structure and Support
How well organised/structured is your programme?
4/5
Information was organised well and presented well.
How much support do you receive from your employer?
3/5
Sometimes my manager did not take as much interest in this, but I did get time off phones to complete.
How much support do you receive from your training provider when working towards your qualifications?
5/5
My trainer was great and supported me when I needed it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
The qualification makes my role easier and gives more depth to my job.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are not really many extra curricular activities but I have been to some meetings here and there.
Recommendations & Advice
Would you recommend Lloyds Banking Group to a friend?
Yes
Why?
Great opportunities to develop and grow a career in banking.
What tips or advice would you give to others applying to Lloyds Banking Group?
Take every opportunity you can to grow your career and get involved with things on offer as it makes the role more fulfilling and fun.
