Supervisor Review
at Mitchells and Butlers
Level 3 Apprenticeship
Hospitality Management
Durham (County Durham)
Review Submitted: April 2023
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
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Overview of Role
4/5
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Skills Development
4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am a supervisor within hospitality. This involves opening and closing the pub and supervising the team to deliver food and beverage to our customers. I have to ensure that I have all the resources available, brief the team, ensure guests are happy, ensure I support my manager to run the pub.
To what extent do you enjoy your programme?
4/5
I completed my apprenticeship in 2022 and really enjoyed the additional development this offered on top of my internal programme. It stretched me in my role and particularly with regards to the knowledge. I learnt about things such as legislation and leadership styles. It made me look at myself to see if there were areas I could improve upon in my supervisor role.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes, I have learnt something new on every shift and I have been with the company for a while now. We have a system that we use called Mable and I have kept up to date with my learning on here ensuring that I meet brand and company standards. My apprenticeship covered a lot more than my Mable learning and has helped me develop in my role.
Structure and Support
How well organised/structured is your programme?
4/5
Very well organised and structured. There was a clear plan of what I was going to do, when and how. The programme followed a structure so that I could see what knowledge, skills and behaviours I was covering and what I needed to focus on more. The learning coach provided clear feedback on progress and where I was at prior to my end point assessment.
How much support do you receive from your employer?
4/5
I have good support from the company as they are right behind the qualifications and encourage us to do them. I also get a lot of support from my manager who encourages me to undertake my Supervisor qualification. I got the time to see my learning coach whilst at work, my manager ensured me that if there was any support I required with learning new skills or helping me understand the questions better when I did my homework, I would receive it.
How much support do you receive from your training provider when working towards your qualifications?
4/5
I have lots of support from Lifetime. I could call or email my learning coach at any point and she was on hand to support. There were lots of great resources I could access to help me with my programme and my learning coach signposted me to certain resources outside of this that they knew about which also helped. I also had the opportunity to improve my English and Maths skills as part of my programme.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
I have a greater understanding of the supervisor role and how this works in not only my own pub but also the wider industry. I have improved the way I approach my work, my planning is better and my management of the team is better. It has been good for my confidence to become better in my role and this has been commented by my manager.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
We have social activities that we do as a team, so we sometimes go out in the evening or we will organise a team event in the office.
Recommendations & Advice
Would you recommend Mitchells and Butlers to a friend?
Yes
Why?
The company look after their team members. I have met people who have joined us from competitors and they have not had the support with previous companies that they get with us. You can develop yourself if you want and the support is there.
What tips or advice would you give to others applying to Mitchells and Butlers?
Apply and work hard, complete the online training on Mable as this will give you the foundations to be a great team member, then you can grow from there. Take the support offered and also utilise the qualifications available so that you can develop further and build your confidence and improve in your role.
