Customer Service Advisor Review
at NatWest Group
Higher Level Apprenticeship
Finance
Edinburgh
Review Submitted: April 2023
Overall Rating
4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I take phone calls.
To what extent do you enjoy your programme?
4/5
I enjoy helping people stay protected in the world of finance.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learned how to communicate better.
Structure and Support
How well organised/structured is your programme?
4/5
I would say it is pretty organised.
How much support do you receive from your employer?
4/5
We get full support, both work-related and non work-related.
How much support do you receive from your training provider when working towards your qualifications?
4/5
A good amount, including frequent check-ins.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
It gives a greater understanding of the bank as a whole.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
Yes, we have 5-aside football and only recently had an apprenticeship appreciation event.
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
It is a good place to work and a major company.
What tips or advice would you give to others applying to NatWest Group?
Be yourself and do not be afraid to ask questions.
