telephony adviser Review
at NatWest Group
Level 3 Apprenticeship
Finance
Edinburgh
Review Submitted: March 2025
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
answer customer queries via telephone
To what extent do you enjoy your programme?
5/5
i enjoyed my program it gave me the skills i needed to obtain a promotion
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
better social skills and greater empathy
Structure and Support
How well organised/structured is your programme?
5/5
it was very well structured
How much support do you receive from your employer?
5/5
excellent support from employer, plenty time to complete activites and understanding of such activities
How much support do you receive from your training provider when working towards your qualifications?
5/5
support was great, regular check in calls to understand the progress we had made and where any support was needed.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
very much helped me perform better, it also gave me the skills to be promoted not long after completing the program
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
plenty of networking events and social clubs on offer
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
productive place to work with a massive focus on personal and proffesional progression with support readily available for both
What tips or advice would you give to others applying to NatWest Group?
consider an apprentice! great way to get in the door and expand you knowledge and skills within the business
