Executive Officer - Decision Maker for DWP. Review
at Department for Work and Pensions
Level 3 Apprenticeship
Legal/Law
Leeds
Review Submitted: March 2023
Overall Rating
3.5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
2.5/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I make decisions on whether or not a customer/claimant is entitled to universal credit or not. I take into consideration their savings, properties or any type of capital to make a fair decision.
To what extent do you enjoy your programme?
1/5
I do somewhat enjoy it - however as I have worked in a customer service environment before, and I have received the training to ensure I can deliver high-quality service. I don't think I am learning anything new but this has been a refresher.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have developed my researching skills to ensure the information I am researching is accurate and how to relay this to my colleagues.
Structure and Support
How well organised/structured is your programme?
4/5
It is well organised; my training officer delivers the programme in a structured way which makes it easy to follow.
How much support do you receive from your employer?
5/5
I recieve a lot of support from my employer as they are very understanding.
How much support do you receive from your training provider when working towards your qualifications?
4/5
My training provider always has resolved any queries I have had - so I have had a lot of support.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
2/5
It is a refresher for me as I already have the experience.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
2/5
n/a
Recommendations & Advice
Would you recommend Department for Work and Pensions to a friend?
Yes
Why?
A great place to work - managers are very supportive.
What tips or advice would you give to others applying to Department for Work and Pensions?
To have an open mind - some of the work that we do can be very challenging.
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