customer contact Review
at NatWest Group
Level 3 Apprenticeship
Finance
Edinburgh
Review Submitted: March 2023
Overall Rating
4.1 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
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Skills Development
4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
the apprenticeship role at natwest was quite good, we received a lot of support from natwest during the length and were usually given appropriate time away from our job to complete tasks. the end exam proved a little difficult, but we were given an allowance of 3 hours off our calls to revise which was beneficial
To what extent do you enjoy your programme?
4/5
i enjoyed it, there was a lot to learn and read which, sometimes, was unnecessary, in my opinion.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i learned a lot about bank responsibilities and roles within wider society, in addition learning about regulations.
Structure and Support
How well organised/structured is your programme?
4/5
at the beginning, it wasnt organised too well which resulted in a delay with starting our apprenticeship. After that, it was good.
How much support do you receive from your employer?
4/5
i received great support from natwest, i was always given more time and support if i ever required it.
How much support do you receive from your training provider when working towards your qualifications?
4/5
they were always available if i needed it.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
i understand the role of banks, especially in regards to ethics and regulations
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
there are a few apprenticeship events and social activities
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
natwest gives good support in your job role and has good benefits
What tips or advice would you give to others applying to NatWest Group?
i would just say its best to come into this role with an open mind on what it can offer
