Case Worker Review

Item: Case Worker at Department for Work and Pensions
Rating: 3.4
Author: Anonymous

at Department for Work and Pensions

Level 3 Apprenticeship

Business Operations

Blackpool, Lancashire

Review Submitted: March 2023

Overall Rating

3.4 /5

The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!

3/5 - Overview of Role

3/5 - Skills Development

3/5 - Structure and Support

Overview of Role

Please give an overview of your role and what this involves on a day-to-day basis:

3/5

Call handling, both inbound and outbound to internal and external customers. There is also task processing to ensure our customers details are kept up to date and all payments are correct.

To what extent do you enjoy your programme?

3/5

I enjoy learning new things about the work I do and continuing to better myself which the programme allows me to do.

Skills Development

Have you learnt any new skills or developed existing skills?

3/5

Yes, I have continued to build confidence in conflict management, due to the confrontative nature of the work.

Structure and Support

How well organised/structured is your programme?

3/5

It is fairly well organised, with my Mentor able to discuss or clarify any issues I might have.

How much support do you receive from your employer?

3/5

I receive a lot of support, allowed my weekly time to allocate for my Apprenticeship work.

How much support do you receive from your training provider when working towards your qualifications?

3/5

I have monthly chats with my Mentor who supports me in completing my assigned work and signposting me to places if I need support in an area they cannot provide

How well do you feel that your qualification (through your training provider) helps you to perform better in your role?

3/5

Learning more about the work that I do and its impacts have definitely supported me in honing my skills and making me into a better worker

Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)

3/5

Our office has numerous social activities, there is a Sports Group that regularly meets for a wide range of activities. There are also Day Trips Out that are organised to promote social interactivity