Apprentice sales advisor Review
at BT Group
Level 2 Apprenticeship
Marketing
Newcastle upon Tyne
Review Submitted: March 2023
Overall Rating
3.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Answer phone calls on day to day basis to try prevent customers leaving BT and EE and try and give them better deals and help deal with their problems and I’ve got to write down and record my calls for my work I’ve got to do.
To what extent do you enjoy your programme?
4/5
I enjoy because at work I feel like I’ve got freedom at the work place to speak to everyone their and talk to people who are existing workers their
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Yes I have I’ve developed my communication skills and used them to create conversations with customers and showed empathy and sympathy towards customers and their problems
Structure and Support
How well organised/structured is your programme?
3/5
I feel like it is well structured because the work is set out to good enough standard for everyone to understand and complete in a good enough fashion
How much support do you receive from your employer?
4/5
I’ve receive a good amount of support for my work from my employer because they give us 6 hours per week to complete the tasks
How much support do you receive from your training provider when working towards your qualifications?
4/5
Yes I receive good enough support because they are always ready to help if we are stuck in any tasks and they set up monthly meeting to discuss performance and give us any hall which is required
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
Maybe more face to face learning because that’s how I learn best but it may vary from person to person
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No there’s not up to now
Recommendations & Advice
Would you recommend BT Group to a friend?
Yes
Why?
But it’s a very reliable company and always willing to help customers
What tips or advice would you give to others applying to BT Group?
Go and enjoy the experience because no two day are the same
