Frontline colleague Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Ashby-de-la-Zouch LE65, UK
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I am a frontine colleague and a Duty Manager. I mainly work evenings on the till. I work stock while I am on tills. When I shut the shop, I do the cash office. After, I sign the flo folder. Once all the staff are ready and everything has been locked, I set the alarm and we go outside while I lock the main doors.
To what extent do you enjoy your programme?
5/5
I enjoy working on this programme, because I like being creative on the computer. Making charts and diagrams were my favourite. I enjoy finding out in more detail about the business. I like that it is clear and easy to follow, with set modules for each category, such as legislation and the customer.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Since starting the course, I have learned about the positive signs which give the customer the best experience, such as eye to eye contact and being good at listening to the customer. I have developed my cash office skills, so that I am more confident with them. I have developed my understanding of the workings of a business, such as the ways in which to promote the company on social media, etc.
Structure and Support
How well organised/structured is your programme?
5/5
I found the course, easy to use, with its different modules for each section. The interactive parts were good. Each module had its own test at the end which was good to check, if i had taken in the knowledge. I think it is very well organised and easy to use.
How much support do you receive from your employer?
5/5
We have had a few turbulent months, with regard to store managers. Each one has given me the support and help where needed. We now have a new manager who is willing to help along with the store supervisors who have known me for sometime. I have their support for the course and have offered to support me in my professional discussion, if I want them to.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I have had a few training providers. Trevor, Julian, Sally(didnt even get to see her before it changed), Aaron, back to Julian, Steve and now Jordan. Julian was the best support I had up till now. Jordan has given me an extra boost of support to my confidence. I rate them both 10/10.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Without this qualification, it was just a case of going into work and doing what I was told. With this qualification, it has given me a deeper insight to retail. For instance, it has showed me that till work is not just serving people. It is also about making the customer feel welcome and ensuring, they will come again.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We don't have regular activities outside of work. There are occasions when we go out for a meal together, such as birthdays, leaving do's, etc. We have cake sales, etc., and staff are asked to participate by bringing cakes in to sell. We have a dressing up theme when it's charity week. It is always nice to see the customers having a giggle.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
We are the Iceland family. We support each other. We have great incentives to win money or prizes, such as: the top store on the area, selling the most hot cross buns will win money for the store. The opportunities to climb the ladder are there, if you want it.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Be prepared to work. It is not a playground, although we can still have a laugh. The more you give, the more you get out of the job. Be willing to offer help where needed. For example, a man collapsed on the pavement outside the store. Two of our younger colleagues along with a supervisor ran outside to his wife's screams. They gave him CPR until the ambulance came.
