Sales assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Stockton-on-Tees
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role on a day to day basis involves replenishing the shop floor of stock for customers to buy, I can also be dealing with customer enquiries.
I can also be helping to pick the online orders that come through throughout the day.
I can also be helping on the tills to serve customers if needed.
I can also be helping to pick the online orders that come through throughout the day.
I can also be helping on the tills to serve customers if needed.
To what extent do you enjoy your programme?
5/5
I enjoy my programme because I am getting to know more information that I didn’t know before.
I am also doing my level 2 English and maths, which I have already passed my English and in the process of revising for my maths by doing virtual classrooms online and I have a sessions every week with a tutor from lifetime training.
I am also doing my level 2 English and maths, which I have already passed my English and in the process of revising for my maths by doing virtual classrooms online and I have a sessions every week with a tutor from lifetime training.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Working in Iceland for 10 years I have learnt a lot of new skills. I have learnt how to use the equipment that we use such as the hht guns which basically has everything on it from making a list to replenish the shelves with stock or to pick the online orders that come down.
Structure and Support
How well organised/structured is your programme?
5/5
The programme is well organised and structured. We have meetings and reviews every so often and we always plan our work ahead so then the next meeting can be reviewed and then the next one will be planned. We like to know we’re we are at so we waste no time when planning our meetings.
How much support do you receive from your employer?
5/5
I receive support from my employer as and when I need it. I can sit down with them and ask questions or go through my work when I need to. I also get support from my other management team by also asking them questions that they can help me with.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive the best support ever from my training provider. She has helped me through every step, helping me get set up on the websites, organising the virtual classroom for me to take part in, been very patience with me when I’m struggling with certain tasks for my qualifications.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
My qualification will help me be better in my role because even though I have been with the company for 10 years and I have a lot of experiences I always say no matter how long or how good you are at your job there is always something new to learn everyday.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
They is always something to do that’s outside of work but involves all team members. There is always social activities for people with certain roles to attend and the company do a football team we’re all the shops from the area play against each other and win a prize at the end.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Iceland is a very loving family run business. The opportunities and support that you have to build yourself up in the company is amazing. You make long life friends with staff and customers. The skills and confidence you get from working with the company can really help. The support network is amazing and the company will help anyway they can.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Just be yourself, don’t hide who you are. Always look after the staff, customers and most importantly yourself, never be scared to ask for help because you will get the support with what you need help with. Iceland will be there for you and you have to be there for them as well.
