Retail Assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Stafford
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
So my role as a retail assistant means i do a lot around the store, i do tills, stock management and many more, i love my job as i manage chilled and grocery most days. I like the fact i never repeat the same thing everyday as there is always something new to learn
To what extent do you enjoy your programme?
5/5
I absolutely love my programme it genuinley has helped me so much with wanting to become a manager in the future, or even so just opening a career path within the company. It has helped me get a proper outlook on the key things i need to do well and then improve .
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Self confidence was one major thing that i struggled with but working at Icelandic they helped me improve and believe in myself a little more. We all work so well as a team and it’s great as we have such a lovely group of people and i’m lucky to work with them everyday.
Structure and Support
How well organised/structured is your programme?
5/5
My programme is so well organised as each section is just completely different, the way that the layout is set on the site i use is very straight forward, it is not difficult to understand as it gives you helps and tips along the way if u are stuck at all.
How much support do you receive from your employer?
5/5
My employer is very excited and believes in me on a day to day basis, they genuinely just want me to do well at this because they see me as being a possible manager in the future and that is what i want them to think. Whenever i’m down they are always just encouraging me to bounce back even better than before and i do .
How much support do you receive from your training provider when working towards your qualifications?
5/5
My training provider really helps me, she really does put a lot of effort into making sure i am gonna pass it and get a good grade, we have frequent meetings every couple of months to ensure how my progress is actually going and it seems to be improving as she just has helped me a lot .
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think my role has improved so much better as i just have learnt so many new skills and tricks that i just did not know before about my job, as in some days i’d stress out a lot and just really put myself down but in all honesty there was no reason to be stressed as i got everything done by the time i finished my shift.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We currently haven’t set up anything like that but we have had it breached with the managers, as we think we should all celebrate the amount of effort we put into this job. Every christmas year we have a party and that includes all areas just to gather which is really nice as it’s outside of work.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Iceland is such a welcoming environment they are so so nice to you and genuinely just want to see you progress your career within the workplace, the team works really well together and we just never seem to have any disagreements as we are all so alike and do the job together.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Just be confident in yourself, explain your benefits and weaknesses even though people say that never put any weaknesses just always say something even if it’s stressed easily, just so we know how you feel daily. Always make sure to stay positive and stick to the facts of yourself and save any extra pieces until an interview .
