Duty manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Marketing
Leigh, Greater Manchester
Review Submitted: March 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
On a day to day basis as a duty manager my role is to ensure the shop is clean tidy filled with stock and staff know what their job is for the day. At the start of the day I issue the tills and at the end of the day I close the store down, do the cashing up and banking.
To what extent do you enjoy your programme?
5/5
I really enjoyed the programme that I am on and I can’t wait to start level 3 then go onto level 4 so I can learn more.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yes I have. I have learnt that body language is key to a positive customer experience if your body language is negative the customer will more than likely not return and tell their friends and family about there experience but if you have positive body language the shopping experience is better for the customer and they are more likely to return.
Structure and Support
How well organised/structured is your programme?
5/5
The programme I am on is well structured and my tutor is very understanding of my learning difficulties and gives me the help when I need it
How much support do you receive from your employer?
5/5
I get all the support I need from my employer. He is always asking how I’m getting on if he can help with anything and always makes time to sit down with me and review what I have done and what I need to do.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I get loads of support from my training provider. I also get additional support from them for my learning difficulties.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel the qualification will help because I have learnt in more depth how the business is run and what goes on behind the scenes on the running and maintaining a successful business
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes we have area conferences where all the stores in the area get together and celebrate people’s achievements and we get the chance to meet/talk to staff and managers from other stores
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It is a great programme to be enrolled on, I have learnt there is a lot more to working/running a shop.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Take your time and enjoy it. It is hard work at times but push on keep going it’s worth it in the end.
