General assistant Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Oxford
Review Submitted: March 2023
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
3.8/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I generally do date check, Monday is long and short date and Thursdays are short date. I do reductions on the days I am in. I also serve customers on tills, put out stock, chilled, grocery and frozen. I face up, keep the shop tidy. Help customers with queries and questions.
To what extent do you enjoy your programme?
5/5
I've only just started it so can't say too much but I definitely looking to doing and becoming a more confident and member of the team, I was a supervisor in my previous job, then took a break to have a family now this is my 1st job back
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
This is my 1st proper retail job and have learnt so much in 17 months. I've become more confident and enjoy working for Iceland. I've learnt how to do date check and date alerter, using back stock mode, printing new tickets for items. I've learnt how to read a planogram.
Structure and Support
How well organised/structured is your programme?
4/5
The program seems easy to follow and have the support of members of the team amd work and my coach too. The layout of the website is easy and self explanatory to navigate, everything is broken down into segments which are easy to find. Its clear and easy to dip in and out of
How much support do you receive from your employer?
4/5
My boss and a team leader were the ones to encourage me to join the program and my boss seems to be on board with allocating time away from the work place to do the work. Communicating with him about it is easy to do and he's on board
How much support do you receive from your training provider when working towards your qualifications?
4/5
Like I've said before, I've only just started and haven't met my coach yet. I am meeting her on the 23rd March. She is the coach for all the apprentices on it store do im sure we will see her often and will be easy to get hold of if we need her.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
It will give more confidence to become a team leader and a few staff thought i already was in the way I communicate with them.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
No, there aren't any social events, we did try to plan Xmas night out but that didn't happen but will try again this year
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
Its a great place to work, great team members and you feel part of something great. Moral is good and you can have a laugh with your team
What tips or advice would you give to others applying to Iceland Frozen Foods?
Be confident, always be willing to learn a new skill and be a good team player
