Customer Care Assistant Review
at McDonald's
Level 2 Apprenticeship
Hospitality Management
Royal Leamington Spa, UK
Review Submitted: June 2024
Overall Rating
4.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I welcome guests into the restaurant and offer to assist if needed. I chat with customers, getting to know the regulars and what they like to order. I help clear away after their meals and keep the dining area clean and tidy. Making tasty feel good moments easy for everyone.
To what extent do you enjoy your programme?
5/5
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learned a great deal about the hospitality industry and the wide range of food and beverages served.
I didn't know much at all about food pairings so that was interesting to learn about.
I didn't know much at all about food pairings so that was interesting to learn about.
Structure and Support
How well organised/structured is your programme?
5/5
Very well structured and easy to navigate through tasks
How much support do you receive from your employer?
4/5
In the beginning, support from my employer was very minimal.
After a few changes the support improved and I enjoy the course much more.
After a few changes the support improved and I enjoy the course much more.
How much support do you receive from your training provider when working towards your qualifications?
5/5
I was able to reach out and ask for support when needed and support was always there! Thank you!
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Recommendations & Advice
Would you recommend McDonald's to a friend?
Yes
Why?
It's a great place to work with lots of progression opportunities
What tips or advice would you give to others applying to McDonald's?
It's a very fast paced environment so don't beat yourself up when you make a mistake. Reflect, learn and try again.
