Team Leader Review
at Marstons
Higher Level Apprenticeship
Hospitality Management
Burton upon Trent
Review Submitted: February 2023
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
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Overview of Role
4/5
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Skills Development
4.4/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
I oversee teams of people responsible for hotel reservations, table bookings and feedback for our pubs and bars. This involves overseeing the day-to-day running of the departments, providing training and support for the teams, including the appraisal process and implementing new processes and procedures in line with the company vision and strategy
To what extent do you enjoy your programme?
5/5
I really enjoy my programme, especially the mixture of classroom based, online and independent learning. I can easily fit this into both my work and personal life
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I've learnt so much already from my programme, and I'm just over two thirds of the way through. I've grown in confidence and developed a better working relationship with my team. Understanding how different leadership styles and skills suit different situations and individuals has really helped me become a more confident leader
Structure and Support
How well organised/structured is your programme?
4/5
The structure is great and very well organised, I'm never unsure of what I am doing and know where to go for help
How much support do you receive from your employer?
5/5
I have fantastic support from my employer, I have sufficient time and space to carry out my work and have been offered support to integrate my new learnings into my role
How much support do you receive from your training provider when working towards your qualifications?
3/5
I have good support from Lifetime,
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I feel that the skills and knowledge I have picked up throughout my course are all beneficial to my role and my own development. They are all relevant and I can apply my learning every day
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
Yes, there are plenty of extra-curricular activities and I am often more prone to being one to arrange these, particularly from carrying out this course
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
The vision and strategy of Marston's is all about the people within it, both employees and customers alike. It is a fantastic, people-focussed place to be
What tips or advice would you give to others applying to Marstons?
I would advise that you get from the company what you put in, they do care about the people within it and want to invest in internal development, just give that same commitment back to really get the most out of your time here.
