Customer service advisor Review
at NatWest Group
Level 3 Apprenticeship
Finance
Greenock
Review Submitted: February 2023
Overall Rating
3.9 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3.5/5
-
Overview of Role
3/5
-
Skills Development
3.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
dealing with customers queries on a day to day basis and ensuring that we are producing the best customer service we can do.
To what extent do you enjoy your programme?
4/5
i have enjoyed meeting new people in my apprenticeship
Skills Development
Have you learnt any new skills or developed existing skills?
3/5
i have learned how to use microsoft exel
Structure and Support
How well organised/structured is your programme?
3/5
it is clear to see how much you need to do and when you need to do
How much support do you receive from your employer?
4/5
i get any amount of time i need to support my apprenticeship needs
How much support do you receive from your training provider when working towards your qualifications?
4/5
my training provider is always there to help me with any questions i have about my studys/ workbooks
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
i feel like i now know how to approach a customer service job
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
i have previously been a part of the better place to work group. this was were i would come up with events that makes the office a easier place to work
Recommendations & Advice
Would you recommend NatWest Group to a friend?
Yes
Why?
its a well paying job and the colleagues are very friendly
What tips or advice would you give to others applying to NatWest Group?
don't hold back on any questions you have
