Stock handler Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Waybrook Cres, Exeter EX2 8XF, UK
Review Submitted: February 2023
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
3.2/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
When I come into work I unload the frozen delivery on to trolleys to take out on to the shop floor and put away into freezer cabinets then when the delivery is complete I then scan all the freezers to check for gaps and lows of low or gap I find in the cold room and bring to shop floor and put out
To what extent do you enjoy your programme?
3/5
I do really like the program it includes you to learn more and more about your job to ensure that you get the best possible experience from your job how to work smarter than harder to make sure I work to the best of my abilities no matter the circumstances
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt so much working for Iceland from customer service / support to learning how the store works and is managed I have developed on my speaking and listening skills and developed on life skills even how to lift a box the correct way and pushing a cage across the shop
Structure and Support
How well organised/structured is your programme?
4/5
It is structured really nicely in to each week and month of things to be completed and it makes it really easy to navigate through and if it is completed it comes up under another section so you don’t accidentally do the same module more than once set out so anyone with any knowledge could use it
How much support do you receive from your employer?
3/5
If I need time to do my apprenticeship then I will get the extra time needed if I have any questions I can ask my lifetime coach or my line manager and they help guide me through anything I need help with even if it off the job hours training
How much support do you receive from your training provider when working towards your qualifications?
3/5
If any help is needed I can ask my coach and she will set up a teams meeting so she can walk me through and help with any bits I need help with, I get a lot of help from her whenever I need if you haven’t got a device then one will be provided
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
3/5
I think that ever but of training I do really helps toward my day to day life at work and I learn new things about people and even just how to be faster and more safe in the work environment even if it is just lifting boxes and putting things in freezers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
Not that I know of but there could be even if it was helping with plastic recycling or even not letting things go to waste but from my knowledge I don’t think there are any sporting teams or social activities other than our Christmas party once a year that’s all staff are welcome to come to
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It’s a really good environment and good place to start as you get a respected qualification and if you have not passed your GCSEs then you can retake them as I functional skills which makes everything so much more simple as you don’t have to go to a college to Learn the old fashioned way
What tips or advice would you give to others applying to Iceland Frozen Foods?
Be as open and honest as possible as honesty goes along way, respect the people around you even if you don’t like them keep your head down get the work done then you will go far it is a very reasonable and rewarding company to work for even when you don’t have a steady manager
