Duty manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Stroud, UK
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
I help look after a store and run a team of people. To put stock out run a delivery help drivers load. Deal with customers in store and on the phone. Online picking and Uber orders. Also help my area of 12 stores making sure that they have the help and info they need.
To what extent do you enjoy your programme?
5/5
It's good due to fact it makes you look at your position in a different light
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
I have learnt through this apprenticeship of the different way to approach things.
Structure and Support
How well organised/structured is your programme?
5/5
I was on life time and now moved to aptem it's getting used to the programme
How much support do you receive from your employer?
5/5
Now that I have changed my tutor. The manager and the new tutor have given me all the help I have needed through so far
How much support do you receive from your training provider when working towards your qualifications?
5/5
My new lady has been very kind and has been understanding. To get me back on track after a set back.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Due to the different things I've learnt. I use the skills in everyday life. So I know that I can do my role better.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
We do go out when we can. But also talk and mingle at work we are one big happy family.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
I have been there for 6 years I started at bottom and have worked my way up and proud of doing so. Also learning through different managers you get to learn different skills
What tips or advice would you give to others applying to Iceland Frozen Foods?
Making sure that they have a good availablity to get the extra hours and it's a great place to progress
