Retail Team Leader Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Scunthorpe
Review Submitted: February 2023
Overall Rating
3.7 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
-
Overview of Role
4/5
-
Skills Development
3.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
restocking freezer cabinets, completing deliveries, dealing with customer queries and complaints, leading a team
To what extent do you enjoy your programme?
4/5
i enjoy it a lot, i enjoy learning new things which can help me in my everyday job and i believe it has helped me to improve at the ins and outs of my job
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
i’ve learnt more about how the business operates, i’ve learnt the ways in which customers act and how to present myself to appeal more friendly to customers. I’ve learnt about how technology can help the company and also about the lesigslation the company follows
Structure and Support
How well organised/structured is your programme?
4/5
it is well structured, everything is easily accessible from one website and my meeting with my coach and frequent and helpful
How much support do you receive from your employer?
4/5
i receive a lot of support and she is always pushing to get the best out of me
How much support do you receive from your training provider when working towards your qualifications?
4/5
i recurve alot of help, telling me what module is next, helping me to understand parts i struggle on
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
it has taught me a lot of things that i have applied into my role which has helped me become better, especially with customers
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
no
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
it is a very reliable company, very close very unit and we all work very well together
What tips or advice would you give to others applying to Iceland Frozen Foods?
have good availability
