Supervisor Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Preston
Review Submitted: February 2023
Overall Rating
5 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
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Overview of Role
5/5
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Skills Development
5/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
My role means that I am involved in the day to day running of the store which could be issuing tills, being in charge of staff and the store, stock, cashing up and any customer queries
To what extent do you enjoy your programme?
5/5
I enjoy it a lot it’s helping me move forward in my job and teaching me new skills
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
Yep I have learnt what it takes to run a store successfully and how to deal with customer enquiries/complaints in the correct way I have also learned how to work well under pressure
Structure and Support
How well organised/structured is your programme?
5/5
It is very well organised my coach is just at the other end of the phone for if I have any questions
How much support do you receive from your employer?
5/5
I receive a lot of support for my manager he wants me to succeed in the apprenticeship
How much support do you receive from your training provider when working towards your qualifications?
5/5
I receive I lot of support she is always at the end of the phone for if I need her and I will get a reply from her very quickly
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
I think it helps a lot as it teaches you thinks you probably didn’t think you needed for your role
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
No there isn’t any all though the team does try to get out every now and again to socialise outside of work
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It’s a great place to work they give you the support and opportunity to move up in your career
What tips or advice would you give to others applying to Iceland Frozen Foods?
Just be yourself and also be prepared to work in a fast pace environment
