Duty manager Review
at Iceland Frozen Foods
Level 2 Apprenticeship
Customer Service
Wembley
Review Submitted: February 2023
Overall Rating
4.6 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4/5
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Overview of Role
4/5
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Skills Development
4.6/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
On an average day I assign tasks to colleagues, provide customer service, ensure the shop floor is stocked, and complete various admin tasks. At the end of the day I remove money from the tills and count it before placing it in a safe. Before leaving I write down tasks that should be done tomorrow morning.
To what extent do you enjoy your programme?
5/5
I've enjoyed this apprenticeship quite a lot. The materials provided have been engaging and have helped me with understanding the topics at hand and improving my knowledge on the matter. Interacting with my coach has also been a great experience and had helped gauge my progress throughout the apprenticeship.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Through this apprenticeship, I have learned more and better ways of how to interact with customers, as well as greatly improved my knowledge on merchandising, how I can affect the brand of my company, managing staff, and how to be more efficient with my time. This has been very helpful.
Structure and Support
How well organised/structured is your programme?
5/5
The apprenticeship is divided into modules with each module focusing on a certain topic. In each module you'll find various tasks and activities, which are also separated into smaller subsections. Everything is well laid out and easy to navigate. If there are any issues, your coach is available to help.
How much support do you receive from your employer?
4/5
My employer has been quite helpful. Throughout the apprenticeship I've received a lot of support and motivation. My manager has given me a lot of advice and helped with understanding certain topics, as well as accommodating meetings with my coach during working hours to help me progress through the apprenticeship.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Throughout the apprenticeship, my learning coach has been very helpful. Whenever I had trouble understanding a topic or need help with anything, my coach was available to help.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
This apprenticeship has been very helpful for me in improving at all aspects of my role. I put more thought into what I do and have been taught how to be more effective at work, which includes better ways of identifying problems and addressing them at the right time with the right methods.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
4/5
There are football matches, company parties, and training events available to staff throughout the year.
Recommendations & Advice
Would you recommend Iceland Frozen Foods to a friend?
Yes
Why?
It is an interesting, engaging, and challenging work environment with possibility of career progression.
What tips or advice would you give to others applying to Iceland Frozen Foods?
Do your best.
