Apprentice Supervisor Review
at Marstons
Level 3 Apprenticeship
Hospitality Management
Ashbourne
Review Submitted: February 2023
Overall Rating
3 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
3/5
-
Overview of Role
4/5
-
Skills Development
2.4/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
3/5
I am physically in the pub 5 days a week working shifts (usually starting at 12 until no longer needed) FOH and BOH along with coming in early and learning back office systems. On my days off I have to complete online self teaching work and occasional webinars with the external training company ‘Lifetime’.
To what extent do you enjoy your programme?
3/5
I enjoy my work and get on very well with my coworkers however the pressure passed from customers can be very stressful especially with angry customers or in the kitchen. The online work is good however finding the time to complete it along with winding down alone especially with skills days or webinars.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
I have learnt many new skills especially how to work under high pressure in the kitchen along with how it functions and how to prepare meals. I have learnt a lot of laws and legislations around the industry and how the back office systems works along with learning how to take and upload food orders.
Structure and Support
How well organised/structured is your programme?
2/5
It is a good online learning system structure through ‘Lifetime Training’ however the communication from the training provider to general manager isn’t the best and can cause confusion for days off to attend meetings and webinars, especially if they are moved or cancelled. Within the pub there is good structure but again lack the link from work to training.
How much support do you receive from your employer?
2/5
My employer states that he will support and help however when he is not around the training can lack. He says how he will give me less hours if I need more time to complete my online work however especially with the current economic climate it is hard to afford the basics with less hours.
How much support do you receive from your training provider when working towards your qualifications?
3/5
My training provider and coach are very supportive and helps set goals to complete however again struggles to communicate and enforce this to my employer to then work towards. We have regular catch up calls and meetings to go over latest off the job hours and progress along with preparation for the EPA.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
When relevant to the work I complete, depending on where I am placed in the pub, my apprenticeship training is very relevant and can help me understand and give tips to leading the team and communicating between FOH, BOH and customers. It also helps teach me the laws and legislations to enforce whilst on shift.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
1/5
There are no extra-curricular activities at my work. There have been ideas however especially due to the shifts and pub always being open it is hard to get all (or enough staff) to participate to run any social activity. There have been efforts to close the pub and all participate however there isn’t much support for it.
Recommendations & Advice
Would you recommend Marstons to a friend?
Yes
Why?
It can be very rewarding and fun to work for, however you need to learn the fall backs of the hospitality industry. The apprenticeship is very good too but you need to be self leading to crack on with the learning and try your best to communicate changing training events to you’re management.
What tips or advice would you give to others applying to Marstons?
Be self leading, understand the challenges and difficulties of the industry and be comfortable to speak to your manager about things you need to help and for you to complete your apprenticeship. Try to understand the company benefits system and make the most of this to help your day to day life outside of work.
