IT Support Review
at ASSA ABLOY
Level 3 Apprenticeship
Information Technology
Willenhall, UK
Review Submitted: January 2023
Overall Rating
4.8 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
5/5
-
Overview of Role
5/5
-
Skills Development
4.6/5
-
Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
5/5
IT Support Analyst. Deal with users around the business and provide technical support. Work towards SLA's and KPI'S. Look after team members and ensure they're doing their job accordingly - supporting wherever is needed. Keep track of projects and delegate those out to the team members.
To what extent do you enjoy your programme?
5/5
Really enjoyed the course that I was on. It gave me more insight to different areas that I needed to extend my experience on.
Skills Development
Have you learnt any new skills or developed existing skills?
5/5
New skills - Managing a team, how to better organize and monitor projects. As well as communication within the team. Stronger skills on hosting meetings and speaking up.
Structure and Support
How well organised/structured is your programme?
5/5
Very - had a few different tutors as one left, someone else took over and they left and then a new one. Was very structured and got myself back on track quickly - especially after having some maternity leave.
How much support do you receive from your employer?
3/5
Could of had more. Line manager was brilliant and understood, however, on job experience wasn't great because they didn't really understand the things I needed to complete as part of the course.
How much support do you receive from your training provider when working towards your qualifications?
5/5
Alot. My tutor, [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions], gave me lots of support, She understood when i was struggling and worried, especially for the end point assessment - she got in touch with [This section of the comment has been removed by a member of the Higherin Team because it did not meet our site terms and conditions] to also help me complete the exam and my presentation.
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
5/5
Very well. It gave me an insight to areas of my job role that I didn't really know much about - such as conflicts etc. The extra training that we received was really helpful to go in depth an all the areas within a team leader role.
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
5/5
N/A
Recommendations & Advice
Would you recommend ASSA ABLOY to a friend?
Yes
Why?
Great progression, everyone is friendly and supportive.
What tips or advice would you give to others applying to ASSA ABLOY?
Learn about the company, relax and just show the company what you have.
