Outpatient Receptionist Review
at NHS
Level 3 Apprenticeship
Business Operations
Cornwall
Review Submitted: August 2022
Overall Rating
4.4 /5
The Overall Rating is the average of all the ratings given in each category. We take those individual ratings and combine them into one final score!
4.5/5
-
Overview of Role
4/5
-
Skills Development
3.8/5
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Structure and Support
Overview of Role
Please give an overview of your role and what this involves on a day-to-day basis:
4/5
Day to day my role includes checking in patients daily for their appointments, checking their demographics, recording outcomes, providing a friendly smile, making folders for notes or requesting them, have an apprentice day one day a week to catch up on my work, health and safety, communicate with team members and nurses
To what extent do you enjoy your programme?
5/5
I enjoy meeting new people and furthering my skills and studying, the programme allows me to expand and develop and add to my CV by the skills it shares through the programme. The team i am working with help and support me with my apprentice and allow me time and space to complete it. This meets my expectations completely and allows me to gain new skills.
Skills Development
Have you learnt any new skills or developed existing skills?
4/5
Developed my communication skills, confidence, team working, access to new programs, meeting new people, problem solving, people skills, time management, flexibility, kind, caring, customer service, project management, risk assessment, typing, word, data entry, filing, printing, order processing, active listening, positivity, open mildness, creative, artistic, supportive, professionalism, supportive, keen for feedback
Structure and Support
How well organised/structured is your programme?
4/5
The team is great at responding to my emails in a timely manner and making sure i am ok before sending me off to complete my work. I have regular meetings with my tutor that allow me to complete my work in a timely manner instead of waiting to hear back from her, which means it is well organised and supportive.
How much support do you receive from your employer?
4/5
The support i receive from my employer is supportive and kind they allow me the time and place in order for me to complete my work in the time frame i have and let me do it from where ever i am comfortable. They want me to do well and succeed in order to have a full time job working for them.
How much support do you receive from your training provider when working towards your qualifications?
4/5
When i bombard my tutor with questions she isn't afraid to answer them all and understands my concerns with some aspects of the learning. There attuite towards me is kind and friendly which makes me feel settled and confident enough to talk to her and ask for help whenever needed
How well do you feel that your qualification (through your training provider) helps you to perform better in your role?
4/5
A professional qualification can expand your skillset, Gain access to more courses and qualifications, Broaden your career opportunities, Improve your chances of career progression, Show commitment, Aside from all these career and financial benefits, completing a qualification gives you sense of self-fulfillment and accomplishment. Benefits of getting a qualification will leave you more motivated in life as well as your career!
Are there extra-curricular activities to get involved in at your work? (For example, any social activities, sports teams, or even professional networking events.)
3/5
There are lots of extra-curricular activities to do when working at the NHS, often staff members will hold quiz nights or raffles to build relationships and have some fun. When i am not working i use the local leisure centre which allows me to get some discount due to working with the NHS
Recommendations & Advice
Would you recommend NHS to a friend?
Yes
Why?
Because it is a great place to work and very supportive and friendly towards me and my apprentice. I am able to gain new skills and have new responsibilities which will let me succeed in my career. I would tell anyone wanting to further their careers and prospects to go for it
What tips or advice would you give to others applying to NHS?
be kind, show willing, show experience, be confident, be friendly, show appreciation and to do attuite, ask lots of questions, know your strengths and weaknesses, be confident and supportive to your team members and show that you are willing to learn and expand your skills much further and stay within the nhs
